With the launch of the quality management system we established the basis for a continual process of improvement to ensure that we can meet our customers' future demands.

For us, quality is the core competency for succeeding in the market and positioning ourselves through qualitative characteristics. We define quality not only as the highest standards for our products and services, but rather as what our customers – the airlines – and their customers – the passengers – demand.

Today's quality management encompasses both the technological and operational divisions of Munich Airport, with intensive customer contact both in the FMG Group and in the subsidiaries (EFM, Cargogate).

Overall management of QMS is performed by a unit reporting to the management of the Traffic and Engineering divisions consisting of three employees.

To bolster our team, quality officers have been appointed who are responsible for implementing the quality management system in the operational departments.

In addition to the mandatory annual external audits we have also developed an internal auditing system based on the DIN EN ISO 19011 standard which relies on qualified internal auditors who audit the certified areas based on an annual audit schedule.

Through intensive cooperation with the environmental, safety and complaint management system and workplace health and safety, effective use is made of existing synergies.