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FAQ
At the airport
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Frequently asked questions
How can I find my way around the airport?
This section provides answers to questions on your stay at the airport, for example duty free shopping and the smoking ban...
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Which check-in desk should I report to prior to departure?
Go directly to the airline named on your ticket. Check the "Airlines" section of our website for a list of abbreviations for the various airlines.
Related info:
Airline information - Can I stay overnight at the airport if my flight departs early the next morning? Yes, provided that you have a valid plane ticket with you.
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Why is smoking generally banned at Munich Airport?
The strictest smoking ban in Germany is in force in Bavaria, despite massive protests. Failure to comply will result in fines for smokers and restaurant owners that can range from 5 euros to 1,000 euros.
For the restaurants at the airport, the goal is to deal with this issue in the most liberal way possible, but the law is the law. As a result, effective immediately, smoking is permitted only outdoors, which means outside the entrances and in the outdoor area of the Munich Airport Center. Ashtrays are available at those locations
- Which credit cards can I use at Munich Airport? The shops at Munich Airport accept all major credit cards.
- Can I shop duty free when I arrive in Munich? No. Duty free goods can be sold only to passengers departing on international flights (i.e. to non-EU countries) from Munich or transferring to international flights.
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Is there a conference center at the airport?
Yes, the “municon” conference center is available in the Munich Airport Center (located in the MAC, northern section, Level 08). For information and reservations, call + +49 89/975-9 32 00 or check the municon website:
Related info:
Municon website -
Can I get vaccinations at Munich Airport?
Yes. The airport's state-of-the-art medical center, located in Terminal 1, Module E, Level 03, is open 24 hours a day.
Related info:
More information on the Medical Center - Can I leave a message at the airport? Yes. There is an alphabetically sorted message box at the Meeting Point in the Munich Airport Center.
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How do I contact the porter service?
The Munich Airport porter service can be contacted only by telephone at the following numbers:
+49 89 975-9 97 95
+49 89 975-9 97 96
+49 171 3 72 71 79
The porter service cannot be contacted by e-mail.
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What services do the porters provide?
If you need someone to carry your luggage to the check-in desk or from the arrivals area to your car, the porters will be glad to help.
They'll also be happy to wrap your cases or backpack in plastic to prevent damage during your journey.
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I've missed my flight. What can I do?
If your ticket can be rebooked, contact your travel agent or the airline.
They can issue a new ticket. Depending on your fare class and the airline, the rebooking may be subject to a fee.
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Are there prayer rooms at the airport?
Yes! A church is located on Level 04 of the Munich Airport Center. Go up the stairs near the escalators leading down to the S-Bahn trains.
A prayer room for Muslims is located in Terminal 1, Departure Area C, Level 05.
In Terminal 2 there is a room for quiet reflection on Level 05 of the non-public area.
