Any airport is only as good as the people who work there. Staff are not only vital in keeping the airport running in a safe and smooth manner or making airport customers happy. Personnel cost also makes up for a significant portion of an airport’s annual OPEX. The global industry’s labor market is tight. Good talent is hard to get and even harder to retain. Training is a key enabler for maximizing the potential of the employees working at an airport and for creating a culture of highest safety and security standards as well as best in class service delivery.